Personal Diary

COMPLAINTS PROCEDURE

Complaints Procedure

Lumenlinks Ltd – Complaints Procedure

Lumenlinks Ltd aim to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services, remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with us.

 

If you are not happy with Lumenlinks Ltd please tell us by calling 07496068889 on 01992582980 or emailing bwelch@lumenlinks.com. If you are unhappy about any of our services, please speak to the relevant staff member, manager or director.

Often, we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within 2 working days.

 

1.Making a written complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to Lumenlinks Ltd  Att Mr B Welch at the following address 36a Postwood Green Hertford Heath Hertford SG13 7QJ

 

All written complaints will be logged. You will receive a written acknowledgement within 2 working days.

The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

2.Updated: Once Per Year

Company limited by guarantee in England and Wales No. 9521893

If after we have responded you are not satisfied, please write to Mrs L K Welch who will report the matter to the next meeting of the board, which will decide on any further steps to resolve the situation.